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Sphere Interactive (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (revDSG). This policy outlines how we collect, use, and safeguard your information when you visit sphere-interactive.com or engage with our services.
2. Information we collect
When you engage with our services, the personal data we may collect includes your name, email address, and other information that you provide through the introductory questionnaire, onboarding questionnaire or any email correspondence. The data we collect primarily comes from interactions that you initiate with us via email or the questionnaire. We do not use cookies to track your session in our website. We use cookieless tracking technology that pseudo-anonymizes individual visitors' data, ensuring that no personally identifiable information (PII) is collected or stored. This approach allows us to collect data on user interactions, such as page views, bounce rates, and session durations, without compromising user privacy.
3. How we use your information
We use the personal data you provide to better understand your business needs and preferences, allowing us to create and manage your website effectively. Your data also helps us communicate with you regarding your project, provide updates, request clarification, and assist you with any queries. We also use your data for processing bookings or payments for our services, which are handled by third-party processors, such as Setmore and Stripe.
4. Sharing your information
We do not sell, rent, or share your personal data with third parties except where necessary for the delivery of our services. This includes sharing information with trusted third-party service providers, such as payment processors who assist with billing. These providers are contractually bound to protect your data and use it solely for the purpose of facilitating the services you requested. You should be aware that we may also share data when required by law, such as in response to legal processes or regulations.
5. Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services to you, complying with legal obligations, or resolving any disputes. Basic contact information may be retained for record-keeping purposes and to facilitate future communications regarding our services, even after the termination of your subscription or use of our services. If you cancel your subscription or discontinue use of our services, other personal data will be retained only for a reasonable period to meet any ongoing obligations or legal requirements, after which it will be securely deleted.
6. Security of your data
We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. While we implement industry-standard security protocols, no method of transmission over the internet or method of electronic storage is entirely secure. As such, we cannot guarantee absolute security of your data.
7. Your rights
You have certain rights regarding the personal data we hold about you. These rights include the ability to access the personal data we have collected, request corrections to any inaccurate information, and ask for the deletion of your personal data, subject to applicable legal exceptions. To exercise any of these rights, you may contact us, and we will respond to your request in accordance with applicable law.
8. Third-party links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to this privacy policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. If any significant changes are made, we will notify you either by email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact me at [email protected].